Riccardo.Bozzato
IT
Measurable results

Operations & Delivery — Measurable Results

Fixed price. Delivered.

You have an operations problem. Maybe your team is growing faster than your processes. Maybe you're firefighting instead of building. I design and implement the systems — process workflows, KPI frameworks, team structures — that fix it. PMP® certified, €500K+ delivered, teams of 8-12.

Delivery & Process Design

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Stop firefighting. I'll help you set up the planning, capacity, and risk frameworks that let your team ship predictably. No Agile theater — just the practices that actually work for your team size.

  • Current-state process audit & gap analysis
  • Agile/Scrum/Kanban framework implementation
  • Release planning & capacity modeling
  • Risk management framework & mitigation
  • KPI dashboard: velocity, quality, predictability
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eCommerce & PIM-DAM Operations

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Pimcore, Magento, Shopware — enterprise implementations, integrations, data governance. 20-40% faster time-to-market.

  • PIM/DAM architecture & implementation
  • eCommerce platform integration (Magento, Shopware)
  • Data governance & quality frameworks
  • Workflow automation for product content
  • Team training & knowledge transfer
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AI-Assisted Operations

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Operational workflow automation, real-time KPI dashboards, centralized knowledge management. Recover 10-40 hours/week.

  • Process documentation & knowledge base setup
  • AI workflow automation (support, data, content)
  • Real-time KPI dashboards & alerting
  • Tool integration & middleware
  • ROI measurement framework
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Fractional Head of Ops / Delivery

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Interim or part-time for early-stage startups. I build the operational architecture, train the team, leave a working system.

  • Operations architecture design
  • Team structure & hiring support
  • Process governance & accountability
  • SLA framework & escalation paths
  • Handover documentation & training
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How I Work

1

1. Diagnosis

I spend the first week inside your operations — talking to your team, mapping your workflows, finding the bottlenecks. You get a prioritized action plan, not a 50-page report.

2

2. Architecture

I design the system you need: process flows, governance rules, metrics that matter. Everything is documented, everything has an owner.

3

3. Execution

I implement with weekly checkpoints and real progress updates. Your team works alongside me, so they own the system from day one.

4

4. Handover

Full documentation, trained team, measurable success criteria. Your system runs without me. Optional support if you need to iterate.

Let's Talk

Book a free 15-minute discovery call. No commitment, just a conversation about what you're building and how I can help.

Let's Talk