Riccardo.Bozzato
Riccardo Bozzato — Operations & Delivery
RICCARDO BOZZATO — STRATEGIC OPERATIONS

From Chaos to
Total Control.

Visionary leaders create the future. I build the infrastructure to reach it. As a Delivery Manager & Head of Operations (PMP®), I turn ambitious ideas into flawless execution.

THE PROBLEM
Delays & Burnout
THE SOLUTION
-40% Time-to-Market
THE IMPACT
€500K+ Delivered

THE VISION

Companies don't fail from lack of ideas. They fail at execution.

I've seen brilliant startups implode under their own growth and enterprise departments paralyzed by bureaucracy. In 7+ years, from retail management to IT consulting, I've honed a single obsession: making operations invisible and efficient.

I don't just bring Agile methodologies or complex frameworks. I bring clarity. I align teams, eliminate bottlenecks, and build scalable systems. My work begins when strategy ends and reality hits.

PROCESS ARCHITECTURE
Design & Governance
TEAM ALIGNMENT
Cross-functional Leadership
SCALABLE EFFICIENCY
Automation & AI Ops
VALUE MANAGEMENT
Portfolio & P&L Control

REAL IMPACT

Measurable Results, Not Theory.

Every engagement is designed to solve a specific business problem: out-of-control costs, slow time-to-market, or unstable quality.

THE PROBLEM: ENTERPRISE DELAYS

Managing a €500K+ Portfolio

ESSE SOLUTIONS | 19 MONTHS
-40%
Faster time-to-market on complex e-commerce
+25%
Distributed team productivity (8-12 people)

A portfolio of complex projects (Pimcore, Magento, Shopware) suffered from delivery delays and communication fragmentation. I introduced a tailored Agile framework, restoring visibility into progress and aligning enterprise stakeholder expectations.

Agile / ScrumPIM/DAMStakeholder Management
THE PROBLEM: OPERATIONAL INEFFICIENCY

IT Process Automation

ACCENTURE | 2022-2024
+30%
Operational efficiency in core processes
-15%
Manual error rate reduction

In the banking/insurance sector, manual processes generated hidden costs and compliance risks. As an IT Systems Specialist, I mapped and automated critical flows using SAP UI5, creating more intuitive interfaces and drastically reducing operational bottlenecks.

Process AutomationSAP UI5Banking / Insurance

BLOG

Insights & Tactical Advice

Operations, delivery, process design — no jargon. Things that work.

READ THE BLOG

THE STRATEGIC JOURNEY

The Evolution of an Operations Leader

2026

Head of Operations

CIAO ELSA

Built operational governance from scratch in a scaling startup: defined strategic KPIs, impact/urgency prioritization system, reduced rework by 30%. Engagement completed.

2024 — 2026

Delivery Manager

ESSE SOLUTIONS

Managed enterprise portfolio, led multidisciplinary teams, and drove Agile transformation to accelerate time-to-market.

2022 — 2024

IT Systems Specialist

ACCENTURE

Optimized and automated processes in banking and insurance, improving efficiency and reducing error margins.

2018 — 2021

Foundations in Retail

IN'S, ALDI, TERRANOVA

The training ground for operational leadership: managing stores, physical teams, KPI control, and high-tempo field operations.

FREE STRATEGIC RESOURCE

Operational Chaos Diagnostic

Before scaling, you need to know what's holding your team back. Download the 10-point framework to map, measure, and prioritize the hidden operational debt in your company.

Quick Assessment
Actionable Framework
Zero Fluff
Get Access

Instant PDF. No spam.