Blog

Waiting time does not come from a bottleneck. It comes from four causes, and people always look for them in the wrong order.

What I keep open every working day and why. Not dashboards: seven numbers I look at every Monday.

The interview question that separates people who delivered from people who chaired meetings. With follow-ups, and how to read the answers.

When the only person who knows how it works leaves, the cost is not their salary. It is everybody else's time.

Moving from product manager to operations manager is not a change of industry. It is a change in what you consider a bug.

Rules that slow delivery do not get remembered, they get worked around. How to make controls something the team accepts.

Nine people, a product that did not exist, and an operations function to build from scratch. What I did and what I would do differently.

Not a commercial case study. The decisions I got right and the ones I got wrong, with the number that told me.