Track record

What I have run

Seven years in operations: retail, B2B e-commerce, consulting. Below is the full path, plus the projects where you can check the result yourself.

The path

Four companies, the same question every time: why does this team take thirty days to do something that should take three?

In's Mercato
OperationsRetail
Where I learned what happens when a process is not written down: in retail, the deadline does not move.
Rules and flows made repeatable across stores and warehouse
Aldi
OperationsRetail
A chain with high volumes and thin margins: here, two points of efficiency is the entire margin.
Process automation, +30% stated efficiency
Accenture
Delivery & AutomationConsulting
First client projects, with the stated goal of removing manual steps and waiting time.
Automated processes, +30% stated efficiency
Esse Solutions
Head of OperationsB2B e-commerce
A €500K portfolio across Magento, Shopware and Pimcore, with distributed teams of 8-12. Here I introduced Agile to an organisation that did not use it.
+25% productivity, -40% time-to-market

Client project

One project, told in full. It is the only one where you can check my work yourself.

Panificio da Sergio

E-commerce for a family bakery, delivered and still online

Nobody asked me for a website. They had a recipe archive handwritten on paper, three generations who disagreed about everything, and a shop that ended each day not knowing what it had sold. The real work was deciding what to automate and what to leave to a human.

The problem

Three generations with incompatible opinions on pricing, catalogue and opening hours. No data on what actually sold, because it was recorded by hand. A website with a £0 materials budget.

How I handled it

A workshop with all three generations together, so principles were decided before specs
Specs written in Italian and English, so nobody could claim they had not understood
Open source and free tiers only: the budget constraint became the design constraint
A catalogue with collection scheduling, because for bread the date matters more than the price

The result

A complete e-commerce site in production, under the materials budget
End-to-end order flow: catalogue, cart, collection, confirmation, dashboard
Bilingual, with care for the shop's walk-in customers
Still online months later, which is the only test that counts

Next.js, Tailwind, TypeScript, PostgreSQL, next-intl, Netlify

panificiodasergio.it Talk to me about it

What I build to do the job better

Three projects of mine, two open. Not listed to pad a CV: they are the tools behind the work above, and what they taught me.

ShipKit

A product built on the same rule I use in consulting: scope lives in a document, and anything not written down will not be done.

VulnClaw

An open source CLI for penetration testing. It started because I wanted to understand how an attack works without depending on tools I could not inspect.

It started from one scope decision: over six months I said no to 60% of requested features to ship the 40% that mattered.

github.com/Riccardobozzato94

Synapse

My knowledge vault with semantic search and memory shared between agents. Everything I learn about processes ends up here.

9,000+ notes indexed, each with an embedding and a link

It is where everything I learn about processes ends up. If I do not write it there, I forget it, and what I forget is the definition of tribal knowledge.